ICICI BANK PROBATIONARY OFFICERS RECRUITMENT PROCESS GROUP DISCUSSION
Hello friends, I am Govind Gupta once again welcome you. Today we will learn about ICICI GD Topic. Please note that the link for the Occupational Personality Questionnaire (OPQ) has already been sent to you. Kindly complete the test as per the deadline mentioned in the mail. Applicants who do not complete the OPQ will not be allowed to go through the further process of selection.
More Links:
The GD will be based on any one of the 5 enclosed case studies.
- The choice of the topic will be as per the discretion of the panelists.
- Please note that you are not expected to know the scenario by heart or quote facts from the shared scenarios. They are just to initiate you into the given topics.
- You are requested to go through all the cases and prepare yourself in advance with your understanding of the topics. You can also refer external information sources (newspaper, internet, etc.) for the same. You shall not be provided any extra time during the GD process to go through the cases.
- The GD process evaluation shall be on your perspective about the case, thought process and interpersonal skills.
- You are not supposed to carry any sort of documents/written notes to support your understanding during the GD process.
--------------------------------------------------------------------------------
Case Study 1: Role of Digitization in Banking
-------------------------------------------------------------------------------
Revolutionary innovation in technology and digitization has been the norm in every sector in modern times. Banking sector is no exception and digitization is forcing the sector to undergo extensive transformation. In an industry report from PwC, it was written that "Banks find themselves in the midst of a transition with the term 'digital' at its core". In another report, McKinsey & Co. writes, "Getting digital banking right is a matter of life and death." Are we in the midst of the greatest revolution in the history of banking?
Almost every bank is investing heavily in apps for smartphones & tablets so that customers are given an opportunity to do banking activities on the go. Some are developing interactive tools that help the customers analyze their spending habits and strengthen their money management skills.
Digital banking offers the best of both worlds. On one hand, it presents the customers with a new high quality experience which is not only fast and secure but also provides the banks with an efficient and cost effective operating model enabled by digitization and the underlying technologies, processes and structures. As the global economy moves towards a seamless world where banking transactions can be done at any customer’s fingertips, it also poses a fair bit of challenge.
Technology alone can never become the sole competitive advantage for any bank. The differentiating factor for the banking industry lies in rather how the banks utilize technology to offer personalized experience to the customers that will create an edge in the market. Few of the challenges in adapting to technological changes in financial sector can be the cost, complexity of systems and the organization’s capability to adapt to the change.
Any process can be digitized by using an online form to substitute manual working. Security and risk concerns pose another threat to the banking industry as justification for their slow and cautious approach.
Banks will become more digital and it becomes imperative that they convert their customer transactions into experiences. In achieving this end of creating a meaningful and seamless experience to the end customer banks are seeking the synergy of data points along with technology. Digitization of banking will encompass a wider range of services with multiple parties involved while at the same delivering a seamless customer experience. This exciting journey will encompass ways for easy reach, more relevant and informed decision making for both customers and enterprises.
-------------------------------------------------------------------------
Case Study 2: Unique Identification Number for every Indian.
-------------------------------------------------------------------------
UID is a National Identification number which governments of many countries use as a mean of tracking their citizens, permanent residents, and temporary residents for the purposes of work, taxation, government benefits, health care, and other governmentally-related functions.
Similarly, US uses Social Security number which is primarily aimed to provide a means of organizing disbursing of Social Security benefits but is now widely used for opening bank accounts, obtain credit card, renting a car and many other things.
In Jan 2009, Unique Identification Authority of India (UIDAI) was formed with the task of issuing a Unique Identification Number to all citizens and residents of India. UIDAI's Aadhaar card project gives each Indian citizen a unique 12 digit identification number, along with recording their biometrics such as iris scan and fingerprints on a UIDAI database and the card is being rolled out to all eligible citizens. So far up to February 2016, 984 million (1.3 billion-population of India) (98 crores) Aadhaar Numbers have been issued. It has gained use as a means of identification for activities like getting a phone connection.
Benefits:
- Easily tracking of all citizens for income tax tracking
- All social benefits envisaged by the government can be efficiently provided through systems like Public Distribution Shops
- Direct Benefits Transfer (DBTL): LPG cylinder subsidy amount is directly credited in the Aadhaar linked bank account after the LPG consumer number is linked
- Subsidies on food, energy, education, etc. to people who are entitled to receive them
- Opening bank accounts, getting new telephone, mobile or internet connections, new light or gas connections
- Getting a passport, Driving License or Electoral Card
- Aadhar Card can be linked to bank accounts and social benefits can be directly transferred to the targeted people in their bank accounts
- Jan Dhan Yojana by Prime Minister Narendra Modi has been aided by easily linking bank account numbers to Aadhar Card and thus successfully opening bank accounts for the untapped population of India
Possible Misuse:
- Aadhar India project is to be accomplished by private companies. Foreign companies may also be included in it. Hence individual data of people will not be safe.
- Finding personal details of person will become too easy. Hence this will be unsafe in terms of privacy
- The identification and surveillance technology providers appear to be aiding an empire where every nano-activity is under the vigilance of the Big Brother similar to that as of the clandestine surveillance program by the US which whistleblower Edward Snowden revealed to the whole world
Case Study 3: Technology changing the face of education
--------------------------------------------------------------------------------
Technology is changing rapidly with new innovations and discoveries being made across the world. The change has touched our lives, directly and indirectly. One of the core aspects of an individual’s life is education and today, technology through the availability of expansive data and information is bringing about a revolution in this world.
Technological advances like e-learning, internet; educational cds, digital classrooms, etc. are being embraced by several educational institutions to provide the students with large amounts of relevant information. The institutions today can have classes with lecturers from across the world or even virtual classrooms where skills and learning can be put to practical use to the extent unimaginable a few years back. Also, the delivery of the information through these mediums is in a much more interactive and creative manner than textbooks, resulting in there being a shift in the culture of learning from ‘memorizing’ to ‘understanding’.
The usage of technology has already become an integral part of higher education and has been rapidly trickling down to touch the students at the beginner level. Recently, a school in Mumbai informed all the students from medium school onwards to purchase electronic tablets for their educational purposes. This is a display of the drastic change in the educational patterns and processes.
In such age of technological change, the role of teachers is also changing. They are no longer the bearer of knowledge, the one and only point of contact to provide information and solutions. The students are faced with a different problem today, the issue being the excess of information available to the students. There is need for the teacher to be a mentor and guide the students through the chaotic bombardment of information in a structured manner.
There have been several issues identified in the form of rising costs, accessibility to technology, etc. However, as put by Mr. Arnab Ganguly, former chairman of CBSE, “Technology is playing a vital role in education in developed countries and this is the fact we cannot escape from”.
-------------------------------------------------------------------------
Case Study 4: Social networking in our lives
-------------------------------------------------------------------------
The world today has shrunk and it is rightly referred to as a global village, with information, data and news flying across to different corners at the blink of an eye. All it requires is the click of a button and all the information you need is in front of you on your screen. The availability of information has also extended to our personal lives with the entrance of social networking platforms.
Today, the availability of the social networking platforms like Facebook, Google+, Orkut, Twitter, LinkedIn, etc. information about individuals is freely available to all. One can easily be in touch with thousands of individuals across different phases of their life. One is regularly updated with personal information, photographs, thoughts, opinions, and lots of other aspects of an individual’s life.
The nature of social relationships is also undergoing a change. Earlier friends would have picked up the phone to reach out to a friend, today they might choose to ‘poke’ the friend on facebook or write on the friend’s wall. Though the number of people the individual is in touch with in the virtual world increases drastically, it is seen that the individual’s personal interaction with individuals reduces. The virtual contact creates a false sense of being in touch with others, though the personal one on one interaction with individuals which are vital to any form of relationship is reduced.
About twenty years ago, the British anthropologist, Robin Dunbar, observed an association between the sizes of primate brains--specifically the size of the neocortex--and the number of social contacts. Chimps can process a smaller number of contacts than humans. Dunbar concluded that humans can handle regular contact with a number of friends somewhere between 100 and 200, and 150 became the standard Dunbar number for our species. So, though the social networks tend to give the perception of an increased friend circle, the individuals are actually in touch with much lesser. There are also cases of enhanced loneliness amongst individuals since the only interaction with their friends might be through the virtual media.
-------------------------------------------------------------------------
Case Study 5: Generalization or Specialization?
-------------------------------------------------------------------------
I remember the days when if I fell ill, my mother would take me to a general physician. The doctor would prescribe some medicines as per his initial diagnosis of the illness and past experience. In case of a failure in effectiveness of the medicine, other options were sought to address the illness. Zooming ahead to 2012, today we look at specialization in all fields. Today if the child’s ear is blocked the mother will take him to an ENT specialist.
Laws of economics support the practice, whereby, specialization and division of labor is expected to provide highest levels of productivity. This idea was, first, put forth by Mr. Adam Smith, the father of modern economics, in his book ‘Wealth of the Nations’. Under this regime each worker becomes an expert in one isolated area of production, thus increasing his efficiency. The fact that laborers do not have to switch tasks during the day further saves time and money. Specialization has also been the basis of trade between nations. The countries specialized in commodities that their resources could produce efficiently and then proceeded to trade. It was observed that the world productivity levels improved massively.
The world today is shifting from demanding a “jack of all trades” to demanding the “master”. The abundance of information in today’s world leads to any person adept at internet search skills is able to provide a general perspective about any topic under the sun. The need is to be able to provide an in-depth idea about the topic. Also, the level of competition in today’s world leaves no scope for error and thereby, comes the demand for specialization. With a team of such specialists, the performance delivered tends to have been scrutinized from the different perspectives, leaving lesser scope for flaws.
The shift to specialization has influenced the growth of new industries and markets. It has also influenced our lifestyle, career choices and decisions. The need of the hour today is to hone the skill that exists nowhere but in yourself and thereby making oneself indispensable.
Keywords: icici po program salary, icici manipal academy, icici po program fees, icici bank course fees, manipal po program 2021, po program of private banks, probationary officer programme for sales and relationship management, icici careers, icici bank, icici po gd topics 2022, bank po gd, icici po gd topics 2021, gd topics for icici bank deputy manager, generalization or specialization gd icici bank, gd topics for icici bank relationship manager, icici gd quora, icici bank po interview questions and answers pdf, icici bank interview questions with answers, icici bank interview questions in hindi, what can you tell us about icici bank, icici bank ca interview questions, icici po interview questions quora, icici bank interview self introduction, icici bank interview questions and answers pdf, icici bank opq test questions and answers, opq test free, opq test answers, occupational personality questionnaire pdf, what is opq test, opq test sample questions, shl opq test, opq test full form
0 टिप्पणियाँ